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k118 FAQ –
Your Questions, Answered

Everything Pakistani k118 players need to know — accounts, deposits, withdrawals, cricket and PSL betting, casino games, bonuses, VIP rewards and responsible gaming. All in one place.

Accounts & Login
Deposits & Withdrawals
Bonuses
Sports & Cricket
Casino & Live Games
VIP & Responsible Gaming
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PKR
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18+
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What Do You Need Help With?

Account and Registration

Creating your account, verifying your mobile number, updating personal details, login issues, forgotten passwords and account security. Everything you need to get started on k118.

Deposits and Withdrawals

How to deposit in PKR via JazzCash, Easypaisa, Raast and bank transfer. Withdrawal times, minimum amounts, how to request a payout and what to do if a transaction has not arrived.

Bonuses and Promotions

Welcome bonus details, how wagering requirements work, reload bonuses, free spins, cashback offers and cricket season promotions. How to claim and track your active bonuses.

Sports Betting and Cricket

How cricket betting works on k118, PSL markets, T20 international odds, live in-play betting, bet types, how winnings are calculated and what happens if a match is abandoned.

Casino and Live Casino

Available casino games, how live dealer tables work, minimum and maximum bets, game fairness, how to access bingo and what to do if a live game connection drops mid-session.

VIP and Responsible Gaming

How the VIP loyalty programme works, earning points, tier benefits and responsible gaming tools — deposit limits, session reminders, cooling-off periods and self-exclusion options.

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Full FAQ

k118 Frequently Asked Questions

These are the questions Pakistani players ask most often about k118. Click any question to expand the answer. If something is not covered here, use the navigation menu to explore the relevant section of the site.

Account and Login

Go to the Register page, enter your Pakistani mobile number, full name as per your CNIC, and create a password. You will receive a one-time verification code on your mobile to confirm the number is yours. Once confirmed, your account is active and you can make your first deposit. The whole process takes under three minutes.

No. k118 allows only one account per person. Duplicate accounts — registered under the same name, mobile number, device or payment method — are not permitted and will result in all linked accounts being closed with balances forfeited. If you have forgotten your login details, use the account recovery option rather than creating a new account.

On the Login page, select the account recovery option and enter your registered mobile number. A verification code will be sent to that number. Enter the code to access the password reset screen and set a new password. If you no longer have access to the registered number, contact k118 support for manual identity verification before access can be restored.

Notification preferences and marketing opt-outs can be changed directly in Account Settings after login. Changes to core account details — your full name, date of birth or registered mobile number — require identity verification and must be processed through k118 support. This is standard security practice to prevent unauthorised account changes.

Yes. k118 is fully accessible on mobile through your phone's browser — Android and iPhone both work smoothly. The platform loads quickly on standard Pakistani mobile connections. You can bet on cricket, access live casino, manage deposits and withdrawals and check your VIP status all from your mobile without downloading a separate app.
Deposits

k118 supports JazzCash, Easypaisa, Raast, bank transfer via IBFT and standard debit and credit cards. All deposits are processed in Pakistani Rupees (PKR). k118 does not charge a platform fee on deposits — your payment provider's own transaction charges, if any, are separate. Head to the Deposit page to see current options and minimum amounts.

JazzCash and Easypaisa deposits typically arrive in your k118 balance within seconds to one minute. Raast transfers and bank transfers via IBFT may take a few minutes depending on your bank's processing speed. Card deposits are generally instant. If your deposit has not appeared within 15 minutes, check your bank or mobile wallet transaction history to confirm the payment went through, then contact k118 support with the transaction reference.

Yes — minimum deposit amounts vary by payment method and are shown on the Deposit page when you are logged in. The minimums are set low to make the platform accessible for players at all budget levels. The current minimums are displayed at the time of deposit so you always know what applies before you proceed.
Withdrawals

Login to your k118 account, navigate to the Withdrawal page, select your preferred payment method and enter the amount you want to withdraw. Withdrawals are sent to the same payment method used to deposit — this is a standard anti-fraud requirement. Make sure your withdrawal details match the registered account holder name before submitting.

Mobile wallet withdrawals to JazzCash and Easypaisa are typically processed within a few hours. Bank transfers can take one to three business days depending on your bank. Withdrawal speed can also depend on your account verification status — fully verified accounts generally experience faster processing. VIP members at higher tiers may benefit from priority withdrawal handling.

Common reasons for withdrawal delays include incomplete identity verification, an unmet wagering requirement on active bonus funds, or a mismatch between your registered account name and the payment method name. Check your account for any outstanding verification requests. If your withdrawal has been pending longer than the standard processing time, contact k118 support with your withdrawal reference number.

Yes — minimum withdrawal amounts are set per payment method and are displayed on the Withdrawal page when you are logged in. Only your real-money balance (not uncleared bonus funds) counts towards a withdrawal. If you have a mix of real money and bonus funds in your balance, the withdrawal section will show what portion is currently withdrawable.
Bonuses and Promotions

The welcome bonus is a percentage match on your first deposit — credited as bonus funds alongside your real-money deposit. Bonus funds must meet a wagering requirement before any associated winnings become withdrawable. The wagering requirement means you need to place bets totalling a set multiple of the bonus amount. Full bonus terms including eligible games and time limits are in your account's promotions section after you register.

A wagering requirement (also called rollover or playthrough) means you need to bet the bonus a specified number of times before the resulting winnings can be withdrawn as real money. For example, a 20x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 20,000 in qualifying bets. Your progress towards the wagering requirement is shown in the bonus section of your account dashboard.

Registered k118 players receive ongoing promotions including reload bonuses on subsequent deposits, free spin bundles on selected slot games, cashback on net losses over a given period, and cricket season promotions that run alongside PSL and international series. All active offers for your account are visible in the promotions section after login. Promotions change regularly, so logging in keeps you aware of what is currently available.
Sports Betting and Cricket

k118 covers Pakistan Super League (PSL), T20 internationals, ODI series, test matches and domestic tournaments. Markets include match winner, top batsman, top bowler, innings totals, player performance props and live in-play odds that update ball by ball during matches. During PSL season, additional match-specific promotions are available for registered players.

For matches that are abandoned or cancelled before the minimum required overs are completed, most pre-match bets are voided and stakes returned to your account. For matches that produce a valid result under the Duckworth-Lewis method, bets are settled on the official result. The precise settlement rules for each market type are in the Sports Betting Terms on the Terms and Conditions page.

Yes. Beyond cricket, the k118 sportsbook covers football including Champions League, English Premier League and major international competitions. The platform also has a growing esports section covering titles like CS2 and Valorant. All sports betting is managed from a single account balance in PKR, so you can switch between cricket, football and esports without separate accounts or wallets.
Casino and Live Casino

k118's casino section includes hundreds of slot games across different themes and stakes, plus table games such as roulette, blackjack and baccarat. The live casino offers real-time HD-streamed games with professional dealers — baccarat, blackjack, Dragon Tiger, roulette and live game shows are all available. Bingo is also available as a separate section. The full game library is visible after login at Casino and Live Casino.

If your connection drops during a live casino game, the round will typically complete without your active input — most live dealer platforms handle disconnections this way. The outcome of the round is recorded on the server side and your bet result will be reflected in your transaction history once you reconnect and reload the game. If you believe a disconnection caused an incorrect settlement, contact support with the game session details.

Slot and table game results on k118 are determined by Random Number Generator (RNG) systems built into the game software provided by the platform's game suppliers. Live casino results are determined by physical outcomes — cards dealt, roulette wheel spins — which are streamed live and cannot be manipulated after a round starts. The RTP (return to player) percentage for individual slot games is typically shown in the game info panel.
VIP Programme

Every bet placed on k118 — whether on sports, casino games or live casino — earns loyalty points. These points accumulate and move you through five VIP tiers: Bronze, Silver, Gold, Platinum and Diamond. Higher tiers unlock better reload bonuses, faster withdrawal processing, dedicated support and exclusive promotions. Your current tier and point balance are visible in your account dashboard after login. Full details are on the VIP page.

VIP point expiry terms are detailed in the VIP programme terms available on the VIP page. Generally, active players who continue to place bets regularly retain their accumulated points. Long periods of account inactivity may affect your point balance or tier status. The VIP dashboard in your account shows the current status of your points.
Responsible Gaming

Login to your k118 account, go to Account Settings and open the Responsible Gaming section. You can set a daily, weekly or monthly deposit limit. Limits take effect immediately. Reducing a limit is instant. Increasing a limit requires a cooling-off period — this is intentional, so you cannot raise your limit impulsively during a session. More information is on the Responsible Gaming page.

Self-exclusion temporarily blocks access to your k118 account for a period you choose. Once activated, you cannot log in, deposit or place bets until the exclusion period has fully elapsed — it cannot be reversed early. You can activate self-exclusion from the Responsible Gaming section of Account Settings. It is available to all players regardless of VIP tier. If you need to take a break, self-exclusion is the most effective tool available.

k118 is strictly for adults aged 18 and above. All accounts require age confirmation during registration. If you believe a minor is accessing a k118 account — whether through your device or a separate account — contact k118 support immediately. Device-level parental controls on your phone or tablet can also restrict access to the platform for younger household members. Parental control options are available in your device's operating system settings.
Still have a question? Navigate to the relevant section of the site using the menu above, or use the page links throughout this FAQ to find detailed information. The Responsible Gaming, Deposit and Withdrawal pages each contain detailed guides.
About k118

k118 — Built for Pakistani Players

If you have found this FAQ page while researching k118 before registering, here is a straightforward summary of what the platform is and who it is designed for.

k118 is an online gaming platform focused on the Pakistani market. The payment options — JazzCash, Easypaisa, Raast, bank transfer and cards — are the ones Pakistani players actually use. All transactions are in PKR. The sports coverage centres on cricket: Pakistan Super League matches, T20 internationals, ODI series and test cricket are the main betting events. Football and esports are also available for players who follow those sports.

The casino side of k118 includes hundreds of slot games and a live casino section with real dealers running baccarat, roulette, blackjack, Dragon Tiger and game shows in real time. Bingo is a separate section for players who prefer that format. The VIP loyalty programme runs across all game types — every bet on sports, casino or live casino earns points toward higher tiers with better bonuses and faster withdrawals.

k118 is an 18+ platform. Responsible gaming tools — deposit limits, session reminders, cooling-off periods and self-exclusion — are built into every account and accessible without contacting support. Gaming on k118 is intended as entertainment. Setting a budget before you play and sticking to it is the most practical responsible gaming habit. The platform enforces deposit limits automatically once they are set, which removes the need for willpower in the moment.

Registration takes under three minutes and is free. Your first deposit triggers the welcome bonus automatically. If you have a specific question that this FAQ has not answered, the detailed pages for each section — Deposit, Withdrawal, VIP, Sports, Casino, Live Casino and Responsible Gaming — contain comprehensive information relevant to each topic.

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